What is m-GURUSH?
m-GURUSH is South Sudan's pioneer mobile money platform offered in partnership with Zain Telecom that provides a fast, easy, safe and convenient way to send and receive money, pay for goods and services, buy airtime, make bulk payments and international remittance service across South Sudan.
How does m-GURUSH work?
m-GURUSH enables a customer to have a mobile money wallet in South Sudanese pounds (SSPS) and US Dollar USD that can:
- Send and Receive Money
- Pay for goods and Services
- Make bulk payments
- Buy airtime (SSP)
- Make international remittances
All in South Sudanese Pounds (SSPS)
How can I contact m-GURUSH?
You can contact m-GURUSH by:
- Visiting an m-GURUSH agent
- Call Zain Customer care on 123
- Dialing 0917 609 108/ 0917 609 107/ 0917 609 106 office lines
- Chatting with us on WhatsApp on 0917 609 108
- Writing an email to :firstname.lastname@example.org
- Visiting any of our care centers. In the 10 states and the city. In the city we have, ; Bilpham Road , Customs, Konyokonyo, Gumbo Shirkat in Trinity Energy Petrol Stations, Hai Malakia, Juba International Airport among many others.
- Visiting any of our Social media pages.
How can I register on m-GURUSH?
Visit the nearest m-GURUSH agent to register. You can also visit our Customer Care Centres, we also have people in strategic locations registering customers. Then dial *355# to access our simple step by step menu.
What do I need to register?
Visit the nearest agent with a valid ID /Passport and a Zain line.
How do I send Money on m-GURUSH?
After registration, you will be able to send money by simply dialing *355#, select Send Money and enter details such as phone number and amount. You will then confirm the details and enter your transaction PIN to complete the transaction.
If you are using the customer application, tap on ‘Send Money’ and enter details such as phone number and amount. You will then confirm the details and enter your transaction PIN to complete the transaction.
How can I withdraw money from m-GURUSH?
For cash withdrawal from your m-GURUSH account, please visit the nearest agent and you will be assisted to withdraw the desired amount of cash. Do not share your PIN with anyone, it is your secret.
How can I pay for goods and services using m-GURUSH and am I charged?
Yes, as a registered customer, you can pay for goods and services using m-GURUSH by dialing *355# on the Zain network, select m-GURUSH Pay, enter the Merchant Code displayed at the shop/ service point and the amount needed for goods or service provided and your transaction PIN to complete the transaction after confirming the details.
The merchant/ business owner will also be able to assist you to pay using m-GURUSH should you have any questions.
There is no charge for buying goods and services using m-GURUSH and the business owner should also be registered as an m-GURUSH Merchant.
How can I check my m-GURUSH account balance?
You can check your balance by dialing *355#, select ‘My Account’ and then ‘Balance Enquiry’. If you are using the application, click on ‘My Account’ then ‘Balance Enquiry’ to view your m-GURUSH balance.
How can I view my recent m-GURUSH transactions?
To view your most recent transaction dial *355#, select ‘My Account’ and then select ‘Mini Statement’. If you are using the application, click on ‘My Account’ then ‘Mini statement’.
What should I do if I forget my transaction PIN?
If you forget your transaction pin, contact m-GURUSH Customer Care and we will reset your PIN.
If I am using the customer application and I forget my login PIN, what should I do?
Should you encounter difficulties contact m-GURUSH our customer care.
How can I ensure my m-GURUSH account is safe?
m-GURUSH is a fast, easy, safe and convenient mobile money platform. We advise you to always keep your transaction PIN a secret and in case of any suspicious activity to call Customer Care immediately for assistance.
If you lose your phone, all you need is to notify m-GURUSH and replace your line.
What is the maximum amount I can hold in my m-GURUSH wallet?
You can hold a maximum of SSP 400,000 in your m-GURUSH wallet. The maximum you can send is SSP 200,000.
What is the minimum you can send on m-GURUSH?
The minimum you can send is 100 SSP.
Can I Buy Airtime using m-GURUSH?
m-GURUSH enables customers to buy airtime for themselves or other users on the Zain Network.
How can I Buy Airtime using m-GURUSH?
A customer can buy for self by simply dialing *355#, select option 4 Buy airtime and enter amount. You will then enter your transaction PIN to complete the transaction.
After registration, you will be able to Buy airtime by simply dialing *355#, select option 4, Buy airtime and enter details such as phone number and amount. You will then enter your transaction PIN to complete the transaction.
What are other services I can access using m-GURUSH?
- Buying NileBet Units using m-GURUSH : After registration, you will be able to NileBet units by simply dialing *355#, select option 6 NileBet Unit, select currency, and enter Mobile number, confirm Mobile number and enter Number of units. You will then enter your transaction PIN to complete the transaction.
- Recharge your DSTV using m-GURUSH: m-GURUSH customers are enabled to recharge their or others DSTV packages using this option by simply dialing *355#, Select option 7 Recharge DSTV in the Main Menu, enter the “DSTV Card number”, “Re-Enter Card Number”, “ Select Package”, “remarks” and submit the details. You will then enter your transaction PIN to complete the transaction.
- Paybill services: The Paybill service (customer to Business facility (C2B)) facility will enable organizations e.g. Power Providers, Schools, etc to receive payments from individual M-GURUSH customers. Our Pay Bill services offer distinct advantages for various SMEs/ SOHOs/ Government Institutions/ Financial / NGOs and Large Enterprises that are looking to leverage on a single neutral platform to serve its payment and cash receivables needs. m-GURUSH customers will be enabled to pay for their day to day utilities by simply dialing *355# and following the steps. You will then enter your transaction PIN to complete the transaction.
Can I transfer money from m-GURUSH to my bank account Bank Transfer?
m-GURUSH customers are able to transfer money from their wallet to Bank account and from the Bank account to wallet. Simply visit your bank and link your account with m-GURUSH and you will be able to access the service. Dial *355#, Select option 8 Bank Transfers and follow the steps.
Can I send money outside the country?
Yes, m-GURUSH customers can send money to Kenya, Uganda and many other countries. Simply dial *355#, Select option 9 international remittance and follow the steps. You will then enter your transaction PIN to complete the transaction.
Who is an m-GURUSH agent?
An Agent is a business entity in partnership with m-GURUSH with an agreement to offer services such as withdrawals, deposits and customer registrations.
How can I become an m-GURUSH agent?
For more details on how you can become an m-GURUSH Agent, kindly contact us on: 0917 609 108 / 0917 609 107/0917 609 106 or write an email to: info@mGURUSH.com.
How can customers pay for goods and services using m-GURUSH?
Both customers and business owners will enjoy the convenience of m-GURUSH.
For customers to pay for goods and services using m-GURUSH, the business owner should register with m-GURUSH by filling a form and attaching business registration documents together with the owner/ director’s national ID or Passport
The Business will be given a unique merchant code which with be displayed to customers to identify his or her business during payment.
How much will I be charged?
You are charged 1% of the total sale.
BULK PAYMENT SOLUTION
What is m-GURUSH Bulk Payment solution?
This m-GURUSH service is ideal for small and medium-sized businesses that wish to make multiple payments to groups of people in one batch.
m-GURUSH offers Bulk Payments Services that are available from our Customer Care Centres. It is a simple, convenient and secure way to make regular payments such as airtime, salaries, expenses and supplier payments.
What are some of the services available under the Bulk Payment Solution?
Services available on the m-GURUSH Bulk Payment platform include:
- Salaries disbursements.
- Temporary staff payments.
- Payment of suppliers.
- Petty cash.
- Daily wages.
- Disbursements of various project funds.