What is m-GURUSH?
m-Gurush is South Sudan's pioneer mobile money platform that provides a fast, safe and easy way to send and receive money, pay for goods and services across South Sudan.
How does m-GURUSH work?
m-GURUSH enables a customer to have a mobile money wallet that can:
- Send and Receive Money
- Pay for goods and Services
- Deposit and withdraw money
How can I contact m-GURUSH?
You can contact m-GURUSH by:
- Dialing 100 from your Zain line.
- Writing an email to : firstname.lastname@example.org
- Visiting any of our care centers in KonyoKonyo, Bilpham, Customs and Gumbo
How can I register on m-GURUSH?
Dial *355# to get started then visit the nearest m-GURUSH agent to complete your registration.
What do I need to register?
Visit the nearest agent with your own phone and any of the following documents
- National ID or Passport
- Military ID>
- Payam Letter
- Work ID
- Driving License
How do I send Money on m-GURUSH?
After registration, you will be able to send money by simply dialing *355#, select Send Money and enter details such as phone number and amount. You will then confirm the details and enter your transaction pin to complete the transaction.
If you are using the customer application, tap on ‘Send Money’ and enter details such as phone number and amount. You will then confirm the details and enter your transaction pin to complete the transaction.
Can I send money to someone who is not registered on m-GURUSH?
Yes, you can send money to a person who is not registered on m-GURUSH
How can I withdraw money from m-GURUSH?
For withdrawal from m-GURUSH, please visit the nearest agent and you will be assisted to withdraw the desired amount of cash.
Can I pay for goods and services using m-GURUSH?
Yes, as a registered customer, you can pay for goods and services using m-GURUSH by dialing *355# , Select m-GURUSH Pay, enter the Merchant code displayed in the shop/ service point and the amount needed for goods or service provided and your transaction pin to complete the transaction after confirming the details. The merchant will also be able to assist you to pay using m-GURUSH should you have any questions.
How can I check my m-GURUSH balance?
You can check your balance by dialing *355#, select ‘My Account’ and then ‘Balance Enquiry’. If you are using the application, click on ‘My Account’ then ‘Balance enquiry’ to view your m-GURUSH balance.
How can I view my recent m-GURUSH transactions?
To view your most recent transaction dial *355#, Select My Account and then select Mini Statement. If you are using the application, click on’ My Account’ then ‘Mini statement’
What should I do if I forget my transaction pin?
If you forget your transaction pin, contact m-GURUSH customer Care and we will reset your pin.
If I am using the customer application and I forget my login pin, what should I do?
Please tap on ‘Forgot Password’ and follow the steps and you shall receive an OTP (One Time Password) which will enable you to change your login pin. Should you encounter difficulties contact m-GURUSH customer care?
How can I confirm I become an m-GURUSH agent or merchant?
For details on how you can become an m-GURUSH Agent, kindly contact us on +211 924 442438/924 442439 or write an email to email@example.com