Our Privacy Policy explains how we collect, use, share and protect your personal information. This policy is provided for your information and is not intended to limit or exclude your rights under laws and regulations applicable in South Sudan.
We may hold information relating to you that you have provided to us (such as on an application or registration form), or that we may have obtained from another source (such as our Agents). This information may include, among other things, your name, address, telephone number, information on how you use our products and services (such as the type, date, time, location, the amount of money you send and receive).
The information we collect about you depends on the type of service you use on mGURUSH. It includes, but not limited to, the following:
The information that we collect from you is held in accordance with applicable laws and regulations in South Sudan. It may be used by us for a number of purposes connected with our business operations and functions, which include:
Contacting you (including by email, text message (SMS) or telephone) about our and our group of companies’ products and services, and the products and services of carefully selected third parties, which we think may be of interest to you (unless you ask us in writing not to). For completeness, we note that where such contact is via electronic means, our Terms and Conditions record our agreement with you that the electronic marketing messages we and our selected third parties send need not include an unsubscribe facility.
Registering your details and allocating or offering you rewards, discounts or other benefits and fulfilling any requests or requirements you may have in respect of our and our group of companies’ loyalty or reward programmes and other similar schemes.
Inclusion in any telephone or similar directory or directory enquiry service provided or operated by us or by a third party (subject to any objection or preference you may have indicated to us in writing).
Carrying out any activity in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, crime or fraud prevention, detection or prosecution.
Carrying out activities connected with the running of our business, such as personnel training, quality control, network monitoring, testing and maintenance of computer and other systems, and in connection with the transfer of any part of our business in respect of which you are a customer or a potential customer.
There may be times when we need to disclose your personal information to third parties. If we do this, we will only disclose your information to:
If you would like to opt-out of receiving mGURUSH marketing communications, please sms STOP to 21 (toll free). Please note that mGURUSH will still need to send you essential information about your account/wallet, or changes to our service.
If you wish to use our products or services abroad, your information may be transferred outside South Sudan to that country. Our websites and those of our group of companies may also be based on servers located outside South Sudan. However, you may please note that mGURUSH is a product governed under the Bank of South Sudan E-Money Regulations and National Communication Authority.
We have specialized security teams who constantly review and improve our measures to protect your personal information from unauthorized access, accidental loss, disclosure or destruction.
If we have a contract with another organization to provide us with services or a service on our behalf to process your personal information, we will make sure they have appropriate security measures and only process your information in the way we’ve authorized them to. These organizations will not be entitled to use your personal information for their own purposes. If necessary, our security teams will check them to make sure they meet the security requirements that we have set.
Communications over the internet (such as emails) are not secure, unless they have been encrypted. Your communications may go through a number of countries before being delivered, as this is the nature of the internet. We cannot accept responsibility for any unauthorized access or loss of personal information that is beyond our control.
Both you and mGURUSH play an important role in protecting against online fraud. You should be careful that your mGURUSH account details, including your user ID and/or passwords or personal identification numbers (PIN) are not compromised by ensuring that you do not knowingly or accidentally share, provide or facilitate unauthorized use of it. Please do not share your user ID and/or password, or allow access or use of it by others. We endeavor to put in place high standards of security to protect your interests.
You should safeguard your unique user ID and passwords/PINs by keeping it secret and confidential. Kindly never write them down or share these details with anyone. mGURUSH will never ask you for your passwords/PINs in order to ensure that you are the only person who knows this information. When choosing your PIN or password for the first time, do not create it using easily identifiable information such as your birthday, telephone number or a recognizable part of your name. If you think your user ID and/or passwords/PINs have been disclosed to a third party, lost or stolen, and unauthorized transactions may have been conducted, you are responsible to inform us immediately.
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorized access, modification or disclosure.
We make every effort to maintain the security of our internet connections. However, for reasons outside of our control, security risks may still arise. Any personal information transmitted to us or from our online products or services will therefore be your own risk. Nevertheless, we will use our best efforts to ensure that any such information remains secure. We cannot protect any information that you make available to the general public – for example, on message boards or in chat rooms.
Please note that when you are accessing a non-mGURUSH website, you should always read their privacy policy, or website terms and conditions, especially if you are considering providing them with your personal information. You are also responsible for maintaining the secrecy of your passwords and/or any account information.
We may use cookies and other interactive techniques such as web beacons to collect non-personal information about how you interact with our website, and web-related products and services, to:
We may use a persistent cookie to record details, such as a unique user identity and general registration details on your PC. This helps us recognize you on subsequent visits to this website so that you do not have to re-enter your registration details each time you visit us, and allows us to carry out the activities mentioned above. Most browser technologies, such as Internet Explorer, Netscape etc., allow you to choose whether to accept cookies or not. You can either refuse all cookies or you can set your browser to alert you each time that a website tries to set a cookie.
We may change this Privacy Policy from time to time.
IMPORTANT: By accessing this website and any of its pages, you are agreeing to the terms set out above.